FAQ

1. What types of flowers does Flowers By RS offer?

Flowers By RS specializes in selling unique and captivating floral arrangements, including top-selling products like Black Roses and Blue Roses. Our store offers a wide selection of rare and vibrant flowers that are sure to make a lasting impression.

2. Can I return or get a refund for my order?

Due to the unique and customized nature of our items, we cannot accept returns or issue refunds. Please read our refund policy carefully to understand our stance on returns and refunds.

3. Can I make changes to my order after it has been placed?

If you need to make changes to your order, please contact us within 24 hours of placing your order. After 24 hours, we may not be able to accommodate changes due to the commencement of the production process.

4. What should I do if my order arrives damaged or defective?

In the unlikely event that your order arrives damaged or defective, please contact us within 48 hours of receiving your order. Provide your order number, details of the issue, and photos of the damaged or defective item. We will review your request and, if deemed appropriate, offer a replacement or store credit.

5. Where does Flowers By RS ship to?

We currently ship to the United Kingdom and selected international countries. Please contact us for more information on international shipping.

6. How long does it take to process an order?

All orders are processed within 3-5 business days. However, please note that processing times for personalized items may vary. Allow additional time for the creation of personalized items.

7. What are the shipping rates and delivery times?

For orders within the United Kingdom, we offer standard shipping for £4.99 (3-5 business days) and express shipping for £9.99 (1-2 business days). Shipping rates and delivery times for international orders vary depending on the destination country. Please contact us for a quote.

8. Is there free shipping available?

Yes, we offer free standard shipping on orders over £100 within the United Kingdom.

9. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number on the carrier’s website.

10. What should I do if there are issues with the delivery of my order?

If your package is delayed or lost, please contact us. If you provided an incorrect shipping address, additional shipping fees may apply. If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damaged item and packaging.

11. How can I contact Flowers By RS for further assistance?

For further assistance, please reach out to us via email at flowersbyrs26@outlook.com.

Thank you for choosing Flowers By RS. We appreciate your understanding and support of our handcrafted, personalized products.